Aurobytes Wired Internet Services

1. Introduction

At Aurobytes Wired Internet Services, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and the relevant issuances of the National Privacy Commission (NPC).

By subscribing to our internet services, visiting our website, or communicating with our representatives, you consent to the collection and processing of your personal data as described in this policy.

2. Information We Collect

Aurobytes collects and processes personal data necessary to deliver and maintain your internet service. The types of data we collect may include:

a. Personal Information

Full name
Contact details (mobile number, email address, home or business address)
Billing information and payment records
Account number or subscriber ID

b. Technical Information

Device information (e.g., modem or router serial number, MAC address)
IP address, network logs, and connection usage statistics
Data used for troubleshooting and service improvement

c. Service Interaction Data

Customer support communications (calls, messages, emails)
Feedback, complaints, or service requests

3. Purpose of Data Processing

Aurobytes uses your personal data for the following purposes:

To provide, activate, and maintain your internet connection
To verify your identity and manage your account
To process payments and issue billing statements
To provide customer support and resolve technical issues
To send service updates, advisories, or promotional offers (with your consent)
To comply with legal and regulatory obligations under Philippine laws
To improve service quality and enhance your customer experience

4. Data Sharing and Disclosure

Aurobytes does not sell or lease your personal information. We may share your data only under these conditions:

With your consent, for specific services or activities
With authorized service providers or partners who perform services on our behalf (e.g., installation contractors, billing systems) — all bound by confidentiality and data protection agreements
When required by law, subpoena, or lawful order of government authorities
To protect Aurobytes’ legal rights and prevent fraud, abuse, or network misuse

5. Data Protection and Security Measures

We implement strict administrative, technical, and physical measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, including:

Secure servers and firewalls
Encryption and restricted system access
Regular audits and monitoring
Employee training on privacy and cybersecurity best practices

6. Data Retention

Aurobytes retains your personal information only for as long as necessary to fulfill the purposes stated above, comply with legal requirements, and resolve disputes. Once no longer required, your data will be securely deleted or anonymized to prevent unauthorized access or misuse.

7. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights:

To be informed about how your data is collected and processed
To access your personal data and request a copy thereof
To rectify inaccurate or outdated information
To object to data processing or withdraw consent (subject to legal obligations)
To request deletion or blocking of your data when processing is no longer necessary
To file a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated

For more information on your rights, visit the NPC’s official website: https://www.privacy.gov.ph

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance user experience and analyze website performance. You can modify your browser settings to decline cookies, but some site features may not function properly if cookies are disabled.

9. Updates to This Policy

Aurobytes may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Customer Support:

Aurobytes Wired Internet Services
Email: customerservice@aurobytes.com.ph
Customer Support Number: +63917-147-4993
Office Address: Block 28 Lot 25 Palmayo, Floridablanca, Pampanga

If you are not satisfied with our response, you may contact the National Privacy Commission (NPC) through:

Website: https://www.privacy.gov.ph
Email: complaints@privacy.gov.ph
Address: 5th Floor, Delegation Building, Philippine International Convention Center, Pasay City, Metro Manila, Philippines